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Acero Schools

Parents and Community » Community Resources

Community Resources



Acero Schools are “lighthouses” of resources for parents and community residents.

The structure of each school is complemented with neighborhood action and community involvement to support each school’s efforts at community building. Acero Schools draws upon its long-standing network of community relationships with local churches, schools and other community-based organizations, and works to build new relationships. As a result, the organization creates a new and effective base for parents of students to work towards common goals of healthy neighborhoods and strong families.

Acero Schools provides various programs that directly benefit community residents at the grassroots level, including English as a Second Language classes for the Spanish speaking community, health education initiatives that offer workshops to parents and local residents on positive lifestyles and preventive measures to keep families healthy and  after-school programming, Working with state and local government agencies as well as foundations, Acero seeks to expand its existing programs and bring similar initiatives to community members in the areas surrounding each campus, and seeks support from local businesses to promote these opportunities for residents and parents.


Acero Schools volunteer program builds a sense of community and involves individuals on a network-wide basis, further contributing to a community-based culture not only at individual schools, but also across all Acero schools. It encompasses parent commitment in the classroom and administrative assistance in the main office, as well as at volunteer opportunities at after-school events and activities.


Acero Schools provides external links as a convenience to our community and for informational purposes only.  Acero Schools does not endorse or approve any of the content (including products, services or opinions) present on external websites and bears no responsibility for the accuracy or legality of the content of the external site or subsequent links from an external site.

Family Resources

Free Classes at City Colleges of Chicago


Protect Chicago Initiative


Richard J. Daley College is working with Oak Street Health clinic to assist in serving our communities with the recruitment of individuals who can fill critical positions for the COVID-19 Testing Sites and Health Clinic locations.


  • Workforce Equity Initiative (WEI) Grants – Chicago residents looking to advance their job prospects may be eligible to earn an industry-recognized certificate for free, helping to propel them towards an in-demand career in under a year. Learn more here.
  • Star Scholarship – Students who graduate from a CPS, charter, or Big Shoulders Fund-Supported partner schools and earn at least a 3.0 GPA can complete their certificate or degree at CCC for free, including tuition and books. Learn more here.
  • SEED Scholarship – Recent CPS graduates looking to become CPS teachers through the Teach Chicago Tomorrow Pathways Partnership are eligible for an up to $3,000 renewable scholarship from CCC starting this fall. Learn more here.
  • PepsiCo Foundation Uplift Scholarship – Students who identify as Black, African American, Hispanic, or Latinx and are pursuing a career in one of five identified fields may be eligible a scholarship award from the PepsiCo Foundation worth up to the total cost of tuition and books for the semester. Learn more here.
Scholarship Application Workshops


Every Thursday from 6 PM - 7 PM, Daley is hosting Tuition Scholarship Application Workshops to support students interested in exploring Advanced Manufacturing. Click here to watch a short video for an overview of programs.


Chicago Early Learning

Preschool Opportunity 

The 2021-22 Chicago Early Learning Application is open! Families can research programs and submit applications at or by calling the Chicago Early Learning hotline at (312) 229-1690.
All families with children who will be 3 or 4 years old by September 1, 2021 are encouraged to apply.
DACA & Immigration
Families can email CLEF for DACA legal support in English or Spanish at:
No photo description available.
The Spanish Coalition for Housing
The Spanish Coalition for Housing offers ongoing support and resources for families. Their offices help families with first-time home loans, mortgage & utility assistance, financial coaching, and more.
Check out these upcoming events that their offices are hosting!
Health & Emotional Support
Physical & Mental Health
If you are an Acero caregiver whose scholar is in need of social and emotional support, the following resources are available to you. Find additional resources on our anti-racist website (English/Spanish).
Si usted es un cuidador de Acero cuyo alumno necesita apoyo social y emocional, los siguientes recursos están disponibles para usted.
Click on the links below for resources for teachers and school-based staff
Haga clic en los enlaces a continuación para obtener recursos para maestros y personal escolar.
*Please note resource links are in English but may be translated via Google
* Tenga en cuenta que los enlaces de recursos están en inglés, pero se pueden traducir a través de Google.
COVID-19 Chicago Testing Sites
Brighton Park
Esperanza Brighton Park - 4700 S. California Ave. - 773-584-6200
Monday - Friday: 9:00 a.m. - 4:00 p.m.
Saturdays & Sundays: 8:00 a.m. - 1:00 p.m.
Pilsen/Little Village
Esperanza California - 2001 S. California Ave. - 773-584-6200
Monday - Friday: 8:00 a.m. - 1:00 p.m.
Please call for weekend hours.

Howard Brown Health at Project VIDA - 2659 S. Kedvale Ave. - 773-388-1600
Monday - Friday: 10 a.m. - 4:30 p.m.
Saturday: 10 a.m. - 2:30 p.m.
Sunday: Closed
Rogers Park
Howard Brown Health Clark - 6500 N. Clark St. - 773-388-1600
Monday – Friday: 10 a.m. – 4:30 p.m.
Saturday & Sunday: Closed
Humboldt Park
Norwegian American Hospital - 1044 North Francisco Ave. - 773-292-8363
Tuesday - Saturday: 3 - 5 p.m.

Near Avondale
Physicians Immediate Care - North Center - 3909 N. Western Avenue - 312-767-0400
Monday - Friday: 8 a.m. - 4:30 p.m.
Mental Health
  • Illinois Department Of Human Services - SASS
    • SASS (Screening, Assessment, and Support Services) for Children and Families is an Illinois Department of Human Services (IDHS) crisis mental health service program. Click here to access the SASS webpage. The program serves children up to age 20 who are on Medicaid or uninsured who need emergency mental health services. To access SASS you may contact the CARES Line at 1-800-345-9049. For TTY you may call 1-773-523-4504. To learn more, click here to visit the IDHS website.
    • You should call the CARES Line when a child is having a mental health crisis or is at risk to themself or others. If a child has mental health problems, but is NOT a risk to self or others and is not experiencing a crisis, contact your local community mental health services provider on the IDHS website. Click here to find a health services provider on the IDHS website. You may also call the IDHS Child and Adolescent Client Assistance Line at: 312-793-1361 (available Monday-Friday, 8:30 a.m. - 4:30 p.m., excluding holidays)
    • Undocumented individuals and families are eligible for this service.
  • For families with commercial health insurance, you may call 911 or go to the nearest emergency department if your child is experiencing a mental health crisis.

Acero Schools encourages community support in creating a safe and secure educational environment. Acero Schools is committed to clear, honest communication and working with families to address concerns in a timely manner. If you have a complaint or concern about an Acero Schools campus you should reach out using the following process(es):

General Concerns, Complaints, or Ideas:

The first step in communicating a concern, complaint, or idea with an Acero Schools campus is to go directly to the student’s classroom teacher or principal. Those that work directly with students and families on a day-to-day basis are best equipped to handle most inquiries efficiently and effectively. 

If a parent or guardian or community member is not satisfied with the outcome of an investigation, they may request a review by the Acero Schools Chief Education Officer. To request such a review, they should submit a written request via email to within five (5) days of receiving the request, or by mail to 209 W Jackson, Suite 500, Chicago, Illinois 60606. For mailed requests, the letter must be postmarked within five (5) days of receiving the outcome of an investigation.


Appeals regarding student discipline as a result of an investigation should be submitted in the same manner.

If a parent or guardian or community member does not believe their concern has been appropriately addressed, they should escalate the issue by submitting documentation of steps already taken in the same manner. 


Acero Schools strives to provide and protect a safe learning environment for our students. Students, school staff and parents/guardians who witness student bullying or who have information about actual or threatened bullying should immediately report it to the campus principal. Information can be provided orally or in writing by complete the Bullying Report.

The Bullying Report form can be submitted anonymously. If you wish to remain anonymous, leave the name and email fields blank. No disciplinary action will be taken solely on the basis of an anonymous report.

Paper Bullying Report Forms can be emailed to your campus administrator. Click here to download a paper Bullying Report Form. Bullying Report Forms can also be submitted online. Click here to access the online Bullying Report Form.

Oral Reports can be called in to your campus administrator or by scheduling a face-to-face meeting with your campus administrator.

If a parent or guardian or community member is not satisfied with the outcome of an investigation, they may request a review by the Acero Schools Chief Education Officer. To request such a review, they should submit a written request via email to within five (5) days of receiving the request, or by mail to 209 W Jackson, Suite 500, Chicago, Illinois 60606. For mailed requests, the letter must be postmarked within five (5) days of receiving the outcome of an investigation.


Appeals regarding student discipline as a result of an investigation should be submitted in the same manner.

If a parent or guardian or community member does not believe their concern has been appropriately addressed, they should escalate the issue by submitting documentation of steps already taken in the same manner.

Sexual Misconduct:

Any allegations of sexual misconduct involving Acero Schools staff and students should be reported immediately to the following:

  • If it's an emergency, call 911.

  • Call the Illinois Department of Children and Family Services (CDFS) at 1-800-25-ABUSE (252-2873)

  • Call Acero Schools network office at (312) 637-3900

  • Call the Office of the Inspector General at 1-833-TELL CPS (835-5277)

Abuse and Neglect:

Any allegations of abuse or neglect of Acero Schools students should be reported immediately to the following:

  • If it's an emergency, call 911.

  • Call the Illinois Department of Children and Family Services (CDFS) at 1-800-25-ABUSE (252-2873)

  • Call Acero Schools network office at (312) 637-3900

  • Call the Office of Title IV and Student Protections at (772) 535-4400. 

Board Communications:

If a parent or guardian or community member wishes to make a situation known to the Acero Schools Board of Directors, they may contact the board via email at or by mail to 209 W Jackson, Suite 500, Chicago, Illinois 60606.



Title IX, Harassment, and Discrimination Policy

Anti-Bullying Policy




Acero Schools is honored to join the membership of the UnidosUS Affiliate Network in order to amplify its service to students, families and Chicago’s Latino community.


UnidosUs (formerly The National Council of La Raza) is the largest Latino civil rights and advocacy organization in the country. The organization serves the Latino community through research, advocacy, programs and a national network of nearly 300 community-based Affiliate organizations across the country.

Acero Schools intentionally seeks to further uplift its students, graduates, parents and communities by affiliating with UnidosUS, which accepted our application for membership in June. In joining the UnidosUS Affiliate Network, Acero Schools gains access to new opportunities to elevate our impact on the community including funding and grant awards, professional development, and leadership training in addition to peer-to-peer collaboration with the vast Affiliate Network. 

Among the primary focuses of this partnership is parent engagement. Acero Schools intends to participate in the Padres Comprometidos program offering provided by UnidosUS. The program promotes the development of authentic, meaningful relationships with Latino families and to effectively engage parents, school staff, and children - from K-12 - as a community in order for parents to become more effective advocates for their children when they learn how to engage with the school system and gain strategies for navigating their children's stages of development as they progress through their school years.



Check Out These Additional Resources


Chicago Connected

Chicago Connected is Providing Eligible Families with FREE High-Speed Internet Access!
Chicago Connected Logo
Keep reading for answers to your questions regarding the Chicago Connected program for free wired internet or a free wifi hot spot. For additional information, please visit the Chicago Connected website.
Check for a phone call, email or text message from CPS. If you are eligible for wired internet, the message might look something like this:
Text Message from CPS
You may have also received an additional email or text message from Acero Schools as a reminder.
If you have not received any of these communications, you may not be eligible for the program. You can visit the Chicago Connected website to check eligibility using your student's CPS ID number.
If you have any additional questions about your eligibility, call the Parent Tech Support Portal at 773-417-1060.
According to the Chicago Connected website:
"Eligibility will be determined using a weighting of factors including free and reduced-price lunch status, Medicaid qualifications, community hardship index using the UIC Hardship Index, as well as special student populations such as diverse learners, English Learners and students in temporary living situations (STLS). This model has been designed to ensure families with the highest need are first in line for free internet service."
First, you must call your school to verify your home address. This first step is essential to ensure the contact information you have on file with the school is correct. Click here for a list of school phone numbers.
If you update your address with the school, you will need to wait 3-5 business days before moving on to step 2 to allow our system to update. If you are unsure, follow the guidance given to you by the school.
Next, review the message you received from CPS (or Acero). It should say something like this:
(If you've lost or haven't received your message, click here to check eligibility and retrieve this information)
Text Message from CPS     Acero Schools Chicago Connected Email
Keep the code and provider handy. In the example above, the code is CHJ614984 and the provider is Internet Essentials/Comcast. Your code will be different.
You will be directed to one of two providers in your message: Internet Essentials/Comcast or RCN.
If RCN is named as your provider, call 312-955-2400. You will be asked to provide your Activation Code ("R code"), the address where internet access is to be installed and a primary phone number.
Internet Essentials/Comcast
If Internet Essentials/Comcast is named as your provider, call 844-963-0178 or visit You may visit the Spanish language site at:
**If you encounter issues with your home address on file with either of these providers, please wait at least 48 hours after submitting the above form and try again. If you are still having issues, call your school directly.**
If you are visiting the Internet Essentials website, click the button in the top-right corner that says "Apply Now."
Internet Essentials Web Screenshot
  • After you click "Apply Now," you will be asked for the following information:
  1. Address
  2. First and Last Name
  3. Email Address (optional)
  4. Phone Number
  5. Social Security Number (optional) OR Form of Alternative Identification (i.e. Driver’s license with current address) (if applicable)
  • You will then enter the Activation code provided to you in the CPS message

  • Check this box to agree:
Chicago Connected Screenshot
  • Select which type of school your child attends.
  • Enter the name of the Acero school your child attends:
School List Screenshot
  • Select whether anyone in the household is receiving government benefits.
    (This is not a required question)
Benefit Selection Screenshot
  • Submit your application and allow up to 10 business days for processing.
  • If you are approved, an internet provider will schedule a date and time to come to your home and set up FREE high-speed internet access for your household.
  • If you need further assistance, please contact your school’s main office.
First, you must call your school to claim your hotspot internet device. This first step is essential to ensure that we can provide enough devices to families. Click here for a list of school phone numbers.
Your school will provide guidance for when and where you will be able to come pick up your hotspot.
Acero Student with Laptop
While Acero Schools is not the owner of the Chicago Connected program, we want to ensure that all eligible Acero families can take advantage of it. If you have any further questions or concerns that were not answered on this page, we encourage you to reach out directly to your school's main office.


Because of the COVID-19 pandemic, students who normally received free school meals at school are now eligible for a program to help your family buy groceries. Recently, the State of Illinois was approved to provide new Pandemic Electronic Benefits Transfer Program (P-EBT) benefits to all eligible Illinois students. This means that for each day that our students did not have access to an in-school lunch, P-EBT will provide benefits per student, per day.
Because all Acero Schools participate in the National School Lunch Program and in the Community Eligibility Provision (CEP), all Acero students will be eligible for this benefit. Please note, you do not need to complete an application to receive these benefits. The Department of Human Services will be mailing cards to all eligible students.
Please read below for additional information:
What action needs to be taken now?
At this time, it is very important for all families to ensure that the mailing address on file at your school is current. A complete mailing address will be needed to receive the P-EBT issuance in the near future. If you have moved recently, please make sure to provide the updated address to your child’s school.
What is P-EBT?
The purpose of P-EBT is to provide food assistance to families with students who would have received free or reduced lunch while attending school but are not receiving these meals in school due to COVID-19 restrictions.
Who is eligible for P-EBT benefits?
The following students are eligible for P-EBT benefits for School Year 2020-21.
  • Students must be enrolled in an eligible NSLP participating Illinois school and;
  • Students must be enrolled in a Community Eligibility Provision (CEP) school OR must be determined eligible to receive free/reduced lunch for the 2020-21 school year and;
  • Students are P-EBT eligible on school days in which a school meal was not provided to the student to consume at school. If “grab and go meals” are provided to students, this does not exclude them from being eligible for the P‑EBT program.
When will I receive the benefits?
The Department of Human Services should begin issuing new P-EBT cards to all known eligible students in March 2021. P-EBT cards will arrive in an unmarked envelope so it’s important to keep an eye out! Additionally, each child will receive their own card. It is important to keep this card safe because future benefits will be loaded onto the same card.
Should you have additional questions or need to update your mailing address, please reach out to your child’s school.
Debido a la pandemia de COVID-19, los estudiantes que normalmente recibían comidas escolares gratuitas en la escuela ahora son elegibles para un programa para ayudar a su familia a comprar alimentos. Recientemente, el estado de Illinois fue aprobado para proporcionar nuevos beneficios del Programa de Transferencia Electrónica de Beneficios para la Pandemia (P-EBT) a todos los estudiantes elegibles de Illinois. Esto significa que por cada día que nuestros estudiantes no hayan tenido acceso a un almuerzo en la escuela, P-EBT brindará beneficios por estudiante, por día.
Debido a que todas las Escuelas Acero participan en el Programa Nacional de Almuerzos Escolares (NSLP) y en el programa Community Eligibility Provision (CEP), todos los estudiantes de Acero serán elegibles para este beneficio. Tenga en cuenta que no es necesario que complete una solicitud para recibir estos beneficios. El Departamento de Servicios Humanos enviará tarjetas por correo a todos los estudiantes elegibles.
Lea a continuación para obtener información adicional:
¿Qué acción se debe tomar ahora?
En este momento, es muy importante que todas las familias se aseguren de que la dirección postal registrada en su escuela esté actualizada. Se necesitará una dirección postal completa para recibir la emisión de P-EBT en un futuro próximo. Si se mudó recientemente, asegúrese de proporcionar la dirección actualizada a la escuela de su hijo.
¿Qué es P-EBT?
El propósito de P-EBT es brindar asistencia alimentaria a las familias con estudiantes que habrían recibido almuerzo gratis o a precio reducido mientras asistían a la escuela pero que no reciben estas comidas en la escuela debido a las restricciones de COVID-19.
¿Quién es elegible para los beneficios de P-EBT?
Los siguientes estudiantes son elegibles para los beneficios P-EBT para el año escolar 2020-21.
  • Los estudiantes deben estar inscritos en una escuela de Illinois participante del NSLP y;
  • Los estudiantes deben estar inscritos en una escuela de Community Eligibility Provision (CEP) O tener determinación de que son elegibles para recibir almuerzo gratis o precio reducido para el año escolar 2020-21 y;
  • Los estudiantes son elegibles para P-EBT en los días escolares en los que no se les proporcionó una comida escolar para consumir en la escuela. Si a los estudiantes se les proporcionan “comidas para llevar”, esto no los excluye de ser elegibles para el programa P-EBT.
¿Cuándo recibiré los beneficios?
El Departamento de Servicios Humanos debe comenzar a enviando nuevas tarjetas P-EBT a todos los estudiantes elegibles en marzo de 2021. Las tarjetas P-EBT llegarán en un sobre blanco, así que es importante estar atento al correo. Adicionalmente, cada niño recibirá su propia tarjeta. Es importante mantener esta tarjeta segura porque los beneficios futuros se cargarán en la misma tarjeta.
Si tiene preguntas adicionales o necesita actualizar su dirección postal, comuníquese con la escuela de su hijo.

Due to COVID, schools are not accepting in-person volunteers at this time. We hope to resume these opportunities in the near future. For more information, contact us at


Debido a COVID, las escuelas no aceptan voluntarios en persona en este momento. Esperamos retomar estas oportunidades en un futuro cercano. Para obtener más información, contáctenos en