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Acero Schools

Parents and Community » Parent and Community Complaints and Concerns Process

Parent and Community Complaints and Concerns Process

Acero Schools encourages community support in creating a safe and secure educational environment. Acero Schools is committed to clear, honest communication and working with families to address concerns in a timely manner. If you have a complaint or concern about an Acero Schools campus you should reach out using the following process(es):

General Concerns, Complaints, or Ideas:

The first step in communicating a concern, complaint, or idea with an Acero Schools campus is to go directly to the student’s classroom teacher or principal. Those that work directly with students and families on a day-to-day basis are best equipped to handle most inquiries efficiently and effectively. 

If a parent or guardian or community member is not satisfied with the outcome of an investigation, they may request a review by the Acero Schools Chief Education Officer. To request such a review, they should submit a written request via email to aceroappeal@aceroschools.org within five (5) days of receiving the request, or by mail to 209 W Jackson, Suite 500, Chicago, Illinois 60606. For mailed requests, the letter must be postmarked within five (5) days of receiving the outcome of an investigation.

 

Appeals regarding student discipline as a result of an investigation should be submitted in the same manner.

If a parent or guardian or community member does not believe their concern has been appropriately addressed, they should escalate the issue by submitting documentation of steps already taken in the same manner. 

Bullying:

Acero Schools strives to provide and protect a safe learning environment for our students. Students, school staff and parents/guardians who witness student bullying or who have information about actual or threatened bullying should immediately report it to the campus principal. Information can be provided orally or in writing by complete the Bullying Report.

The Bullying Report form can be submitted anonymously. If you wish to remain anonymous, leave the name and email fields blank. No disciplinary action will be taken solely on the basis of an anonymous report.

Paper Bullying Report Forms can be emailed to your campus administrator. Online Bullying Report Forms can be submitted here.

 

Oral Reports can be called in to your campus administrator or by scheduling a face-to-face meeting with your campus administrator.

If a parent or guardian or community member is not satisfied with the outcome of an investigation, they may request a review by the Acero Schools Chief Education Officer. To request such a review, they should submit a written request via email to aceroappeal@aceroschools.org within five (5) days of receiving the request, or by mail to 209 W Jackson, Suite 500, Chicago, Illinois 60606. For mailed requests, the letter must be postmarked within five (5) days of receiving the outcome of an investigation.

 

Appeals regarding student discipline as a result of an investigation should be submitted in the same manner.

If a parent or guardian or community member does not believe their concern has been appropriately addressed, they should escalate the issue by submitting documentation of steps already taken in the same manner.

Sexual Misconduct:

Any allegations of sexual misconduct involving Acero Schools staff and students should be reported immediately to the following:

  • If it's an emergency, call 911.

  • Call the Illinois Department of Children and Family Services (CDFS) at 1-800-25-ABUSE (252-2873)

  • Call Acero Schools network office at (312) 637-3900

  • Call the Office of the Inspector General at 1-833-TELL CPS (835-5277)

Abuse and Neglect:

Any allegations of abuse or neglect of Acero Schools students should be reported immediately to the following:

  • If it's an emergency, call 911.

  • Call the Illinois Department of Children and Family Services (CDFS) at 1-800-25-ABUSE (252-2873)

  • Call Acero Schools network office at (312) 637-3900

  • Call the Office of Title IV and Student Protections at (772) 535-4400. 

Board Communications:

If a parent or guardian or community member wishes to make a situation known to the Acero Schools Board of Directors, they may contact the board via email at aceroboard@aceroschools.org or by mail to 209 W Jackson, Suite 500, Chicago, Illinois 60606.

 

Policies:

Title IX, Harassment, and Discrimination Policy

Anti-Bullying Policy